Refund Policy
Effective as of: September 16, 2026
We want you to be happy with your Squishy Advent Calendar. If something is not right, here is exactly how returns work.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to start a return. To be eligible, the calendar must be unopened, with all twenty-four doors intact, and in its original packaging.
2. Opened Calendars
Once any door has been opened, the calendar can no longer be returned. The product is a sealed surprise-reveal item and an opened box cannot be resold. If your calendar arrives damaged or with doors already open, contact us within 7 days of delivery with photographs and we will replace it or refund it in full at our cost.
3. How to Start a Return
Email support@squishyadventcalendar.com with your order number and the reason for the return. We will reply with a Return Merchandise Authorization (RMA) number and the return address.
Please do not ship anything back before you have an RMA number — an unannounced return can delay or prevent your refund.
4. Return Shipping Costs
You are responsible for the cost of shipping a return back to us, and shipping costs are not refundable. We recommend a trackable service; we cannot issue a refund for a return we never receive.
5. Non-Returnable
- Calendars with any door opened, or otherwise used.
- Items missing their original packaging or missing pieces, other than through our error.
- Clearance and final sale items.
6. Refunds
Once your return arrives and has been inspected, we will email you to confirm receipt and tell you whether the refund was approved. Approved refunds go back to your original payment method within 5–10 business days. How quickly it appears on your statement is up to your bank or card issuer.
7. Seasonal Orders
An advent calendar is dated, and December delivery windows tighten fast. If you have a date you need to hit, email us before you order and we will tell you honestly whether it can be met. The 30-day window above runs from delivery and is not shortened by the season.
8. Cancellations
Orders can be cancelled for a full refund any time before they ship. Email us as soon as possible — once an order is handed to the carrier it has to be handled as a return.
9. Questions
Email support@squishyadventcalendar.com and a person will answer.